Refund Policy | My Beach Kit

Refund Policy | My Beach Kit

General Returns  
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange. 
To be eligible for a return, your item must be unused and in the same condition that you received it in, with its original packaging. Several types of goods are exempt from being returned. Perishable goods, such as gourmet food, and personal care products cannot be returned. 
To complete your return, we require a receipt or proof of purchase. 

Damaged Goods If your item is damaged, please submit a clear photo of the item, highlighting the damaged part, to dm@mybeachkit.com with your order’s invoice number.

  
Incorrect Item Shipped 
If an incorrect item was shipped to you, please email dm@mybeachkit.com, noting the item you ordered, a photo of the item you received, and your order’s invoice number. We'll do our best to resolve this!

Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. If you haven't indicated an exchange, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.

Late or missing refunds 
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at dm@mybeachkit.com.
Sale items
Only regular-priced items may be refunded; unfortunately, sale items cannot be refunded.
Exchanges 
We of course replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at dm@mybeachkit.com 
If you would like to exchange your item for something else, please feel free to call one of our consultants for suggestions.

Gifts 
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift card will be sent to you.

Shipping 
To return your product. You will be responsible for paying for your own shipping costs for returning your item (unless it was received damaged). Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.